Terms of service

Effective Date: April 8, 2026
Last Updated: April 8, 2026

Welcome to Inkdot. These Terms of Service (“Terms”) govern your use of our website, services, and products. By accessing our website or placing an order, you agree to be legally bound by these Terms.

1. Acceptance of Terms

By proceeding with an order and selecting “I agree & continue”, you confirm that:

  • You have read and understood these Terms
  • You agree to be legally bound by them
  • You accept full responsibility for your order and submitted files

No order will be processed without acceptance of these Terms.

2. Business Information

Business Name: Inkdot
Website: inkdotltd.com
Location: Jamaica

Inkdot provides printing services including labels, packaging, barcodes, and related products.

3. Print-Ready Files Responsibility

All files submitted to Inkdot are considered final and print-ready.

Inkdot will print all files exactly as received (“as-is”) without edits, corrections, or modifications unless:

  • A design service is selected, or
  • Written instructions are provided and confirmed by our team

4. Customer Accuracy Obligation

The customer is solely responsible for ensuring that all submitted files and order details are accurate, including:

  • Spelling and text
  • Dimensions and sizing
  • Colors and color modes
  • Resolution and image quality
  • Layout and alignment
  • Barcode accuracy
  • Material and finishing selections

Inkdot is not responsible for any errors contained in customer-submitted files.

5. Special Instructions & Notes

  • All instructions must be clearly stated at the time of order submission
  • Inkdot will follow only the instructions explicitly provided
  • Instructions submitted after checkout are not guaranteed unless confirmed

6. Design Services

Inkdot will not modify, edit, or redesign files unless:

  • A design service is selected at checkout, or
  • A design request is submitted and approved within 24 business hours

7. Post-Submission Changes

  • Customers have 24 business hours to request changes after placing an order
  • After this period, the order may already be in production
  • Changes are not guaranteed once production begins

8. Express Orders Policy

For all express services:

  • The 24-hour modification window does not apply
  • Files must be final and 100% correct at submission
  • No changes, edits, or corrections will be accepted

9. Production Timeline

Production timelines begin only after full payment has been received and verified.

Inkdot operates on strict production schedules. Delays caused by:

  • Incorrect files
  • Missing information
  • Late changes

are the sole responsibility of the customer.

10. Payments

Payments are accepted via:

  • Bank transfer to Bank of Nova Scotia
  • Online payments via Ezee Payments

Orders will not enter production until payment is confirmed.

Inkdot reserves the right to:

  • Request payment verification
  • Refuse or cancel suspicious transactions

11. Stop Orders & Cancellations

If a customer requests to stop or cancel an order:

  • Before production: may be reviewed on a case-by-case basis
  • After production has started:

👉 The customer agrees to pay for all work already completed

Inkdot is not responsible for any costs incurred up to the point of cancellation.

12. No Refund & No Reprint Policy

Inkdot maintains a strict no refund and no reprint policy for:

  • Customer-submitted errors
  • Incorrect artwork
  • Spelling mistakes
  • Low-resolution files
  • Incorrect specifications

Once an order is approved and/or in production:

👉 No refunds, reprints, or liability claims will be accepted

13. Color Variation Disclaimer

Customers acknowledge that:

  • Colors displayed on screens may differ from printed results
  • Minor variations in color are normal in the printing process

Inkdot is not responsible for color differences between:

  • Digital screens
  • Proofs
  • Final printed products

14. Limitation of Liability

Inkdot shall not be held liable for:

  • Errors in customer-submitted artwork
  • Poor-quality or low-resolution files
  • Incorrect dimensions or specifications
  • Color variations
  • Instructions not clearly provided before production
  • Customer misunderstanding of printing processes

Our maximum liability, if any, shall not exceed the amount paid for the specific order.

15. Right to Refuse Service

Inkdot reserves the right to refuse service or cancel orders that:

  • Contain unlawful or infringing content
  • Are abusive or fraudulent
  • Pose operational or reputational risk

16. Intellectual Property

Customers confirm they have the legal right to use all submitted content.

Inkdot is not responsible for:

  • Copyright infringement
  • Trademark violations
  • Unauthorized use of designs

17. Website Use

Our website is hosted on Shopify.

By using our website, you agree not to:

  • Misuse the platform
  • Attempt fraud or unauthorized access
  • Interfere with operations

18. Agreement to Terms

By placing an order, you confirm that:

  • You have reviewed all files and details carefully
  • You accept full responsibility for your submission
  • You agree to all Inkdot Terms of Service

19. Changes to Terms

Inkdot reserves the right to update these Terms at any time. Updated versions will be posted on our website.

20. Contact Information

Inkdot
Email: admin@inkdotltd.com
WhatsApp: +1 876-398-0969
Location: Jamaica