Refund policy

Inkdot – Refund, Reprint & Return Policy

At Inkdot, all products are custom printed to order. By placing an order, you agree to the terms outlined below.

❗ No Returns

Due to the custom nature of our products:

👉 We do not accept returns under any circumstances.

❗ No Refunds (General Rule)

All sales are final.

Inkdot does not offer refunds or reprints for:

  • Customer-submitted artwork errors
  • Spelling or grammar mistakes
  • Low-resolution files
  • Incorrect sizing or layout
  • Design placement issues
  • Customer-selected specifications
  • Color expectations based on screen display

✅ Defective Orders (Inkdot Error Only)

If your order contains a verified production or printing defect caused by Inkdot, we may offer one of the following:

  • Free reprint
  • Store credit
  • Partial refund (at our discretion)

All claims are reviewed case-by-case.

⏱ Reporting a Claim

To qualify for review, you must:

  • Contact us within 72 hours of receiving your order
  • Provide your order number
  • Submit clear photos showing the issue

👉 Claims submitted after 72 hours will not be accepted.

🎨 Artwork Responsibility (Strict)

Inkdot prints all files exactly as submitted (“as-is”).

By placing an order, you confirm:

  • Your artwork is final and print-ready
  • All details have been reviewed and approved

Inkdot is not responsible for any errors in customer-provided files.

🎨 Color Disclaimer

  • Screen colors may differ from printed results
  • Minor color variation is normal and not a defect

📏 Production Tolerances

The following are considered acceptable and not defects:

  • Cutting tolerance of approximately ±1–2 mm
  • Minor color shifts
  • Slight quantity variation on large orders

🚫 Order Changes & Cancellations

  • Orders may only be changed or cancelled before production begins
  • Once production starts:

👉 No cancellations, refunds, or changes will be accepted

🚚 Delivery Issues

If your order is:

  • Lost, or
  • Significantly damaged in transit

Contact us immediately. We will investigate with the courier and determine an appropriate resolution.

⚖️ Final Decision

Inkdot reserves the sole right to determine whether an issue qualifies for:

  • Reprint
  • Store credit
  • Refund (if any)

All decisions made by Inkdot are final.