Shipping policy

Inkdot – Shipping & Delivery Policy

At Inkdot, we are committed to ensuring your orders are processed and delivered efficiently. By placing an order, you agree to the terms outlined below.

📦 Order Processing

  • All orders are processed only after full payment has been received and verified
  • Production timelines begin after payment confirmation
  • Delivery timelines are separate from production timelines

⏱ Production vs Delivery

Customers acknowledge that:

  • Production time = time required to print your order
  • Delivery time = time required to get your order to you

👉 These are two separate timelines

Inkdot is not responsible for delays caused by:

  • Late payment
  • Incorrect or incomplete order details
  • Customer-requested changes
  • Courier or logistics providers

🚚 Delivery Methods

Orders may be delivered via:

  • Courier services (e.g., TARA or similar providers)
  • Local delivery (where available)
  • Customer pickup

Delivery method will be selected at checkout or confirmed during order processing.

📍 Customer Responsibility

Customers are responsible for providing:

  • Accurate name
  • Correct delivery address
  • Valid contact number

Inkdot is not responsible for:

  • Failed deliveries due to incorrect information
  • Delays caused by unreachable customers
  • Additional delivery fees due to re-delivery

📦 Risk Transfer

Once an order has been:

  • Collected by the courier, or
  • Handed over for delivery, or
  • Picked up by the customer

👉 The order is considered fulfilled

Inkdot is not liable for:

  • Loss
  • Theft
  • Damage during transit

⚠️ Damaged or Lost Orders

If your order is:

  • Lost, or
  • Significantly damaged during delivery

You must:

  • Contact us within 72 hours
  • Provide supporting evidence (photos, details)

Inkdot will assist in investigating with the courier, but:

👉 We do not guarantee refunds or replacements for courier-related issues

⏳ Delivery Timeframes

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Courier schedules
  • Weather conditions
  • Traffic or operational disruptions

🏪 Pickup Orders

  • Customers will be notified when orders are ready
  • Orders must be collected within a reasonable timeframe
  • Inkdot is not responsible for uncollected orders after notification

🚫 Refusal of Delivery

If a customer refuses delivery:

  • The order will not be refunded
  • Additional charges may apply for re-delivery

⚖️ Final Disclaimer

Inkdot’s responsibility ends once the order leaves our possession.

All delivery services are provided by third parties, and Inkdot shall not be held liable for any issues occurring during transit.