Privacy policy

Effective Date: April 8, 2026
Last Updated: April 8, 2026

At Inkdot (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal information with transparency, integrity, and security.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit inkdotltd.com, request a quote, upload artwork, place an order, or interact with us.

1. Who We Are

Business Name: Inkdot
Website: inkdotltd.com
Email: admin@inkdotltd.com
WhatsApp: +1 876-398-0969
Location: Jamaica

Inkdot is a printing and branding company specializing in labels, packaging, barcodes, and large-format printing.

2. Information We Collect

A. Information You Provide

We collect information you provide when you:

  • Request a quote
  • Place an order
  • Upload artwork or files
  • Contact us

This may include:

  • Name
  • Business name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order specifications (size, material, finish, etc.)
  • Uploaded artwork, logos, barcode data, and design files
  • Messages and notes

B. Order & Transaction Information

  • Products ordered
  • Quantity and customization details
  • Payment status
  • Delivery or pickup details
  • Order history

C. Device & Website Usage Data

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Time spent on site
  • Cookies and tracking data

D. Marketing Data

If you subscribe:

  • Email address
  • Campaign engagement
  • Website interaction with ads

3. Artwork & Uploaded Files

Inkdot provides printing services that require customers to submit files such as:

  • Labels
  • Logos
  • Packaging designs
  • Barcodes

By submitting files, you confirm:

  • You have full rights to use the content
  • The content does not violate any laws or third-party rights

We reserve the right to refuse or remove content that is unlawful, infringing, or inappropriate.

4. How We Use Your Information

We use your information to:

  • Process orders and provide services
  • Review and prepare artwork for production
  • Communicate about orders, proofs, and delivery
  • Process and verify payments
  • Deliver or arrange pickup of orders
  • Improve our website and services
  • Prevent fraud and unauthorized activity
  • Send updates and marketing (if you opt in)

5. Production Timeline (Important)

Production timelines begin only after full payment has been received and verified.

Any delays in payment verification will result in delays in production and delivery timelines.

6. Payments

Payments for Inkdot services may be made via:

  • Bank Transfer to our account held with Bank of Nova Scotia (Scotiabank)
  • Online Payments processed via Ezee Payments

Bank Transfers

  • Payments must be confirmed before production begins
  • Proof of payment may be required
  • Inkdot is not responsible for delays caused by banks
  • Incorrect transfer details are the customer’s responsibility

Online Payments

  • Payments are processed securely through third-party providers
  • Inkdot does not store full card details

Fraud & Verification

We reserve the right to:

  • Request additional verification
  • Delay or cancel suspicious transactions
  • Refuse service where fraud is suspected

7. Shopify & Platform Use

Our store is hosted on Shopify.

Shopify provides:

  • Website hosting
  • Checkout functionality
  • Secure payment infrastructure
  • Order management systems

Your data may be processed through Shopify and its approved service providers to operate our store.

8. Delivery & Logistics

We use your information to:

  • Arrange delivery or pickup
  • Coordinate with courier services (e.g., TARA or similar providers)

We may share:

  • Name
  • Phone number
  • Address

Strictly for delivery purposes.

9. Marketing & Communication

If you opt in, we may send:

  • Promotions
  • Product updates
  • Business announcements

You can unsubscribe at any time.

We may still contact you for:

  • Order updates
  • Payment confirmation
  • Customer service

10. Cookies & Tracking

We use cookies to:

  • Improve website performance
  • Analyze traffic
  • Support marketing campaigns

You can disable cookies in your browser settings.

11. How We Share Information

We do not sell your personal data.

We may share information with:

  • Payment processors
  • Shopify and website tools
  • Delivery providers
  • Email marketing services
  • Legal or regulatory authorities (if required)

12. Data Security

We take reasonable steps to protect your data, including:

  • Secure systems
  • Controlled access
  • Trusted service providers

However, no system is 100% secure.

13. Data Retention

We retain data as necessary to:

  • Fulfill orders
  • Maintain records
  • Comply with legal obligations
  • Handle disputes

14. Your Rights

You may request:

  • Access to your data
  • Corrections
  • Deletion (where applicable)

Contact us to make a request.

15. Children’s Privacy

Our services are not intended for children under 18 without supervision.

16. Third-Party Links

We are not responsible for third-party websites or services linked on our site.

17. Legal Compliance & Protection

We may use or disclose data to:

  • Prevent fraud
  • Enforce policies
  • Comply with laws

18. Changes to This Policy

We may update this policy at any time. Updates will be posted on this page.

19. Contact Us

Inkdot
Email: admin@inkdotltd.com
WhatsApp: +1 876-398-0969
Location: Jamaica